Refund policy

Refund & Return Policy

30-day returns

If you're not happy with your purchase, you can request a return within 30 days of delivery. Items must be unused, clean and in their original packaging.

How to start a return

Email us at support@shopnookwise.com with your order number and the reason for the return. We'll reply within 1–2 business days with the return address and instructions. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. If your item arrived damaged, defective or incorrect, we cover the cost — see below.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund — your choice. In most of these cases you won't need to send the item back.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping is free, so there are no shipping charges to refund or deduct.

Cancellations

You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible.