Last updated: September 18, 2026
Where We Ship
novadecor ships to all 50 U.S. states, including Alaska and Hawaii. At this time we do not ship internationally, and we are unable to deliver to P.O. boxes, APO/FPO military addresses, or third-party freight forwarders.
Order Processing
Orders are processed Monday through Friday, excluding U.S. federal holidays. Once your payment is authorized, we prepare and dispatch your order within 1 to 3 business days. Orders placed after 2:00 p.m. Pacific Time, or on a weekend or holiday, begin processing on the next business day.
If an item is temporarily unavailable, we will email you within 2 business days with the option to wait, substitute, or cancel for a full refund.
Delivery Times
After dispatch, standard shipping takes 7 to 15 business days. Combined with processing, most orders arrive within 8 to 18 business days of being placed.
We want to be straightforward with you: our products ship from our fulfillment partners, and transit times can vary with carrier volume, customs clearance, weather, and peak shopping seasons. Delivery windows are good-faith estimates rather than guarantees, and we will always tell you honestly where your order stands if you ask.
Shipping Costs
Shipping charges are calculated at checkout and displayed in full before you complete your purchase. You will never be billed for shipping after your order is placed. Any promotional free-shipping offer is applied automatically when your order qualifies.
Tracking Your Order
You will receive a shipping confirmation email with a tracking number within 2 to 5 business days of dispatch. Please allow an additional 3 to 5 days for tracking to display carrier scans. A tracking number that has not updated yet does not mean your package is lost.
Multiple-Item Orders
If your order contains more than one item, the items may ship separately and arrive on different days. You will not be charged extra shipping for split deliveries, and each shipment receives its own tracking number.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not able to reroute a package once it has been dispatched. If a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment at your cost, or issue a refund for the merchandise less the original shipping cost.
If you notice an error, email us immediately. If the order has not yet been dispatched, we will correct it at no charge.
Lost, Delayed, or Damaged Shipments
If tracking shows no carrier movement for 15 business days past the end of your estimated delivery window, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund, whichever you prefer.
If your item arrives damaged, please email us within 7 days of delivery with photos of the item and the outer packaging. We will replace it or refund you in full at no cost to you.
Order Changes and Cancellations
You may cancel or modify your order within 12 hours of placing it, provided it has not yet been dispatched. Email us with your order number and we will confirm the cancellation and refund in writing.
Questions
We are a small, U.S.-based business and a real person reads every message. Email us at andreycaceres1920@gmail.com and we will respond within 1 business day.