Last updated: September 18, 2026
Our Promise
If what arrives is not what you hoped for, we will make it right. You have 30 days from the date your order is delivered to request a return.
What Can Be Returned
To be eligible for a return, an item must be unused, in the same condition you received it, and in its original packaging with all accessories, manuals, and hardware included.
The following cannot be returned:
- Items damaged through misuse, improper installation, or normal wear
- Items missing original packaging or components
- Items marked final sale or clearance at the time of purchase
- Gift cards
How to Start a Return
Email andreycaceres1920@gmail.com within 30 days of delivery with your order number and the reason for the return. We will reply within 2 business days with a Return Authorization number and the correct return address.
Please do not ship anything back before you have that authorization number. Unauthorized returns cannot be tracked to your order and may not be refunded.
Who Pays for Return Shipping
If the item arrived damaged, defective, or is not what you ordered, we cover the return shipping and send you a prepaid label. There is nothing for you to pay.
If you are returning an item because you changed your mind or it did not suit your space, return shipping is your responsibility. We recommend a trackable service, since we cannot issue a refund for a return we never receive.
We do not charge restocking fees.
Refund Timing
Once your return arrives and passes inspection, we issue your refund within 5 business days and email you to confirm. Refunds go back to your original payment method. Depending on your bank or card issuer, the funds typically post within another 5 to 10 business days.
Original shipping charges, if any were paid, are not refunded unless the return is the result of our error.
Damaged or Defective on Arrival
Inspect your order when it arrives. If anything is broken, defective, or incorrect, email us within 7 days of delivery with photographs of the item and the outer packaging. We will send a replacement or issue a full refund, whichever you prefer, at no cost to you. In most cases we will not ask you to ship the damaged item back.
Exchanges
The fastest way to exchange an item is to request a return for a refund and place a new order for what you want. This gets the right product moving to you immediately rather than waiting on the return to arrive first.
Cancellations
You may cancel your order within 12 hours of placing it, as long as it has not yet been dispatched. Email us with your order number and we will confirm the cancellation and full refund in writing.
Before You Dispute a Charge
If something has gone wrong, please give us the chance to fix it first. Email us and you will hear back from a real person within 1 business day. Nearly every problem is solved faster this way than through a bank dispute.
Contact
novadecor · San Jose, California, United States
Email: andreycaceres1920@gmail.com
We respond within 1 business day, Monday through Friday.